LOM 100 Logistics and Operations Management


Campus Location:
Georgetown, Wilmington
Effective Date:
2018-51
Prerequisite:
BUS 101, SSC 100 or concurrent
Co-Requisites:

None

Course Credits and Hours:
4.00 credits
4.00 lecture hours/week
0.00 lab hours/week
Course Description:

This course introduces the field of logistics and operations management (LOM). Emphasis is placed on design and management principles commonly used for the successful and efficient operation of an organization with a focus on specific management functions and techniques.

Required Text(s):

Obtain current textbook information by viewing the campus bookstore online or visit a campus bookstore. Check your course schedule for the course number and section.

Additional Materials:

None

Schedule Type:
Classroom Course
Disclaimer:

None

Core Course Performance Objectives (CCPOs):
  1. Discuss the development of and need for logistics and operations management functions, skills, and techniques. (CCC 1, 2, 4; PGC 1, 6)
  2. Examine operations design elements such as workflow, quality, capacity, layout, human factors, job design, and product development. (CCC 1, 2, 4; PGC 1, 6)
  3. Determine the degree and types of planning and control necessary for effective manufacturing, logistics, and service operations. (CCC 2, 3, 5; PGC 1, 3, 5, 6)
  4. Discuss introductory logistics management concepts in supply chain management, inventory management, materials requirements planning, just-in-time (JIT), lean manufacturing, and enterprise resource planning (ERP) systems. (CCC 1, 2, 4; PGC 1, 6)
  5. Use operations management (OM) software tools to forecast demand, optimize layouts, and schedule logistics, manufacturing, and service operations. (CCC 2, 3, 5, 6; PGC 1, 3, 5, 6)
  6. Use appropriate methods to plan, load, schedule, and control manufacturing, logistics, service, and maintenance processes. (CCC 2, 3, 5, 6; PGC 1, 3, 5, 6)

See Core Curriculum Competencies and Program Graduate Competencies at the end of the syllabus. CCPOs are linked to every competency they develop.

Measurable Performance Objectives (MPOs):

Upon completion of this course, the student will:

  1. Discuss the development of and need for logistics and operations management functions, skills, and techniques.
    1. Define logistics and operations management.
    2. Describe the role of operations managers in an organization.
    3. Explain operations in the service sector.
    4. Describe multifactor productivity.
    5. Explain social responsibility in logistics and operations.
    6. Discuss the different ways to achieve competitive advantage.
    7. Explain the ten critical decisions of operations management.
    8. Discuss issues in operations strategy and global supply chains.
    9. Define quality and describe international quality standards.
    10. Explain the importance of total quality management (TQM).
  2. Examine operations design elements such as workflow, quality, capacity, layout, human factors, job design, and product development.
    1. Create a simple flowchart of a manufacturing, logistics, or service process.
    2. Create a cause and effect fishbone diagram for a quality issue.
    3. Differentiate among warehouse, fixed-position, process-oriented, and product- oriented layouts.
    4. Describe the job design continuum, self-directed work teams, methods analysis, and the visual workplace.
    5. Discuss the role of operations managers in product and service design.
  3. Determine the degree and types of planning and control necessary for effective manufacturing, logistics, and service operations.
    1. Draw an activity network, and determine the critical path of a project.
    2. Compare and contrast the four process strategies: process focus, repetitive, product focus, and mass customization.
    3. Describe service blueprinting and the role of the customer in service processes.
    4. Discuss the use of emerging technologies, including radio frequency identification (RFID), customer relationship management (CRM), supplier relationship management (SRM), and computer-integrated manufacturing (CIM) in manufacturing and service operations.
    5. Explain the integration of sustainability into logistics, manufacturing, and service operations.
  4. Discuss introductory logistics management concepts in supply chain management, inventory management, materials requirements planning, just-in-time (JIT), lean manufacturing, and enterprise resource planning (ERP) systems.
    1. Define supply chain management, and describe the importance of supplier development in procurement activities.
    2. List and explain transportation modes, advantages and disadvantages, and basic warehousing and distribution activities.
    3. Describe the inventory concepts of economic order quantities (EOQ) and safety stock.
    4. Explain JIT, lean manufacturing, and the Toyota Production System (TPS).
    5. Discuss the role of ERP systems in integrating information both within a company and throughout its supply chain.
  5. Use operations management (OM) software tools to forecast demand, optimize layouts, and schedule logistics, manufacturing, and service operations.
    1. Calculate multifactor productivity using OM3 software.
    2. Create moving average, weighted moving average, and exponentially smoothed demand forecasts using OM3 software.
    3. Schedule jobs by priority rules using OM3 software.
    4. Balance an assembly line using OM3 software.
  6. Use appropriate methods to plan, load, schedule, and control manufacturing, logistics, service, and maintenance processes.
    1. Define and apply priority rules for scheduling shop floor activities.
    2. Define forward and backward scheduling.
    3. Describe the theory of constraints (TOC).
    4. Draw a simple Gantt chart for a project or maintenance schedule.
    5. Define breakdown, preventive, and predictive maintenance strategies.
    6. Describe tools for predictive maintenance.
    7. Calculate reliabilities for series, parallel, and backup systems.
Evaluation Criteria/Policies:

Students must demonstrate proficiency on all CCPOs at a minimal 75 percent level to successfully complete the course. The grade will be determined using the Delaware Tech grading system:

92 100 = A
83 91 = B
75 82 = C
0 74 = F

Students should refer to the Student Handbook for information on the Academic Standing Policy, the Academic Integrity Policy, Student Rights and Responsibilities, and other policies relevant to their academic progress.

 
Core Curriculum Competencies (CCCs are the competencies every graduate will develop):
  1. Apply clear and effective communication skills.
  2. Use critical thinking to solve problems.
  3. Collaborate to achieve a common goal.
  4. Demonstrate professional and ethical conduct.
  5. Use information literacy for effective vocational and/or academic research.
  6. Apply quantitative reasoning and/or scientific inquiry to solve practical problems.
Program Graduate Competencies (PGCs are the competencies every graduate will develop specific to his or her major):
  1. Analyze operational processes in order to provide assistance in the development of quality, customer service and cost improvement alternatives.
  2. Utilize various statistical quality control techniques to aid in the development and utilization of global quality production and service applications.
  3. Apply integrated technology-driven information necessary for internal operations.
  4. Perform cost analysis on proposed operational projects and make recommendations to management.
  5. Develop layouts of operational facilities in conjunction with new or improved processes.
  6. Apply management functions, statistical quality and process applications, scheduling techniques and work measurement applications necessary for successful business decision making.
  7. Apply managerial accounting, economics, human resources, and marketing principals when making workplace decisions.
Disabilities Support Statement:

The College is committed to providing reasonable accommodations for students with disabilities. Students are encouraged to schedule an appointment with the campus Disabilities Support Counselor to request an accommodation needed due to a disability. A listing of campus Disabilities Support Counselors and contact information can be found at the disabilities services web page or visit the campus Advising Center.

Minimum Technology Requirements:
Minimum technology requirements for online, hybrid, video conferencing and web conferencing courses.