MEA 100 Intro to Medical Assisting

Campus Location:
Effective Date:
ENG 090, SSC 100 or concurrent


Course Credits and Hours:
3.00 credits
3.00 lecture hours/week
1.00 lab hours/week
Course Description:

This course provides an overview of the medical assistant profession. The role of the medical assistant, professional behaviors, communication skills, and medicine law and ethics are discussed.

Required Text(s):

Obtain current textbook information by viewing the campus bookstore online or visit a campus bookstore. Check your course schedule for the course number and section.

Additional Materials:

Medical Assistant Program Manual

Allied Health/Science Department Program Student Policy Manual

Medical dictionary

Schedule Type:
Classroom Course


Core Course Performance Objectives (CCPOs):
  1. Explain the role of the medical assistant as a member of the healthcare team. (CCC 3, 4; PGC 3)
  2. Express the concepts of communication for a medical assistant. (CCC 1, 4; PGC 1)
  3. Describe the legal implications pertaining to medical assisting. (CCC 2, 4, 5; PGC 2, 3)
  4. Examine the ethical considerations for a medical assistant. (CCC 4; PGC 3)

See Core Curriculum Competencies and Program Graduate Competencies at the end of the syllabus. CCPOs are linked to every competency they develop.

Measurable Performance Objectives (MPOs):

Upon completion of this course, the student will:

  1. Explain the role of the medical assistant as a member of the healthcare team.
    1. List and explain the various administrative duties that could be assigned to a medical assistant.
    2. List and explain the various clinical duties that could be assigned to a medical assistant.
    3. Explain the various settings in which a medical assistant could work.
    4. Identify other healthcare professionals who interact with the medical assistant.
    5. Discuss who is responsible for supervising the medical assistant.
    6. Explain how the medical assistant has a role in supervision.
    7. Describe the role of medical assistants in a real or simulated medical office setting.
    8. Define patient-centered medical home (PCMH).
  2. Express the concepts of communication for a medical assistant.
    1. Identify the styles and the types of verbal and nonverbal communication.
    2. Identify communication barriers, and identify techniques for overcoming such communication barriers.
    3. List the elements of oral communication using a sender-receiver process.
    4. Discuss coaching a patient as it relates to health maintenance, disease prevention, compliance with treatment plan, community resources, and adaptions relevant to the individual patient needs.
    5. Recognize the elements of fundamental writing skills.
    6. Discuss the applications of electronic technology in professional communication.
    7. Define, describe, and demonstrate the principles of self-boundaries.
    8. Define patient navigator.
    9. Describe the role of the medical assistant as a patient navigator.
    10. Use professional communication to respond to examples of assertive, aggressive, and passive behaviors.
    11. Distinguish between the adaptive and the non-adaptive coping mechanisms.
    12. Distinguish between the subjective and the objective information.
    13. Discuss the theories of Maslow, Erikson, and Kubler-Ross.
    14. Discuss examples of cultural, social, and ethnic diversity.
    15. Select feedback techniques to obtain patient information, including reflection, restatement, and clarification.
    16. Respond to nonverbal communication.
    17. Describe how to coach patients appropriately considering cultural diversity, developmental life stage, and communication barriers.
    18. Assemble professional correspondence using electronic technology.
    19. Arrange a current list of community resources related to patients’ healthcare needs.
    20. Select referrals to community resources in the role of a patient navigator.
    21. Express the relevant information concisely and accurately.
    22. Practice empathy, active listening, and nonverbal communication.
    23. Practice respect for individual diversity, including gender, race, religion, age, economic status, and appearance.
  3. Describe the legal implications pertaining to medical assisting.
    1. Define negligence, malpractice, statute of limitations, Uniform Anatomical Gift Act, living will/advanced directives, medical durable power of attorney, Patient Self Determination Act (PSDA), and risk management.
    2. Describe liability, professional (malpractice), and personal injury insurance.
    3. List and discuss legal and illegal applicant interview questions.
    4. Identify the following legislation:
      1. Health Information Technology for Economic and Clinical Health (HITECH) Act
      2. Genetic Information Nondiscrimination Act of 2008
      3. Americans with Disabilities Act Amendments Act (ADAAA).
    5. Describe compliance with public health statutes: communicable diseases, abuse, neglect, exploitation, and wounds of violence.
    6. Define informed consent, implied consent, expressed consent, patient incompetence, emancipated minor, mature minor, subpoena duces tecum, respondent superior, res ipsa loquitor, locum tenens, defendant-plaintiff, deposition, arbitration-mediation, and Good Samaritan laws.
    7. Locate a state’s legal scope of practice for medical assistants.
    8. Explain Health Insurance Portability and Accountability Act (HIPAA) rules in regards to privacy and release of information.
    9. Summarize the Patient’s Bill of Rights as it relates to choice of treatment, consent for treatment, and refusal of treatment.
    10. Identify and report an illegal activity in the healthcare setting following proper protocol in a classroom simulation.
    11. Practice sensitivity to patient rights.
    12. Defend the integrity of the medical record.
  4. Examine the ethical considerations for a medical assistant.
    1. Define ethics and morals.
    2. Differentiate between personal and professional ethics.
    3. Identify the effect of personal morals on professional performance.
    4. Prepare a plan for separation of personal and professional ethics.
    5. Demonstrate appropriate response(s) to ethical issues.
    6. Describe how to recognize the impact personal ethics and morals have on the delivery of healthcare.
Evaluation Criteria/Policies:

Students must demonstrate proficiency on all CCPOs at a minimal 75 percent level to successfully complete the course. The grade will be determined using the Delaware Tech grading system:

92 100 = A
83 91 = B
75 82 = C
0 74 = F

Students should refer to the Student Handbook for information on the Academic Standing Policy, the Academic Integrity Policy, Student Rights and Responsibilities, and other policies relevant to their academic progress.

Final Course Grade:

Calculated using the following weighted average

Evaluation Measure

Percentage of final grade

Summative Tests (5) equally weighted


Summative Final Test (1)


Summative Lab Competencies (15) equally weighted


Formative Reading Lesson and Study Guide (11) equally weighted


Formative Discussion Board (8) equally weighted


Summative Site Evaluation Report (2) equally weighted




Core Curriculum Competencies (CCCs are the competencies every graduate will develop):
  1. Apply clear and effective communication skills.
  2. Use critical thinking to solve problems.
  3. Collaborate to achieve a common goal.
  4. Demonstrate professional and ethical conduct.
  5. Use information literacy for effective vocational and/or academic research.
  6. Apply quantitative reasoning and/or scientific inquiry to solve practical problems.
Program Graduate Competencies (PGCs are the competencies every graduate will develop specific to his or her major):
  1. Exhibit effective nonverbal, verbal, and written communication in patient/client and family interventions and education and in professional relationships.
  2. Exercise independent judgment and critical thinking in performance of medical assisting, according to the profession’s standards of practice.
  3. Demonstrate professional patterns of behavior consistent with the profession’s code of ethics.
  4. Demonstrate clinical competence by performing a full range of medical assistant procedures on all patient population.
  5. Demonstrate administrative competence by performing a full range of medical assistant procedures on all patient population.
Disabilities Support Statement:

The College is committed to providing reasonable accommodations for students with disabilities. Students are encouraged to schedule an appointment with the campus Disabilities Support Counselor to request an accommodation needed due to a disability. A listing of campus Disabilities Support Counselors and contact information can be found at the disabilities services web page or visit the campus Advising Center.

Minimum Technology Requirements:
Minimum technology requirements for online, hybrid, video conferencing and web conferencing courses.