MGT 231 Human Resources Management


Campus Location:
Georgetown, Dover, Wilmington
Effective Date:
2018-51
Prerequisite:
MGT 212 or HRI 214 or LOM 100 or FET 201
Co-Requisites:

None

Course Credits and Hours:
3.00 credits
3.00 lecture hours/week
0.00 lab hours/week
Course Description:

This course covers management of the human resources process. Topics include recruitment, training and development, motivation, remuneration, management-unions relationships, and Human Resource (HR) policies.

Required Text(s):

Obtain current textbook information by viewing the campus bookstore online or visit a campus bookstore. Check your course schedule for the course number and section.

Additional Materials:

None

Schedule Type:
Classroom Course
Hybrid Course
Online Course
Disclaimer:

None

Core Course Performance Objectives (CCPOs):
  1. Describe the role of the human resources department in the strategic planning process. (CCC 1, 4; MAN PGC 2, 4; LOM PGC 6, 7)
  2. Explain the legal and the social-cultural environment surrounding human resource management issues. (CCC 1, 2, 4; MAN PGC 1, 2, 3, 4; LOM PGC 7)
  3. Explain the functions of human resource planning, recruitment, selection, training, development, and performance appraisal. (CCC 1, 2, 4; MAN PGC 1, 2, 3, 4; LOM PGC 6, 7)
  4. Identify the requirements of a sound compensation system, including regular compensation, incentive rewards, and benefit packages. (CCC 1, 2, 4; MAN PGC 1, 2, 3, 4; LOM PGC 7)
  5. Identify the challenges of labor relations as they apply to management rights, employee rights, and discipline in union and non-union environments. (CCC 1, 2, 4; MAN PGC 1, 2, 3, 4; LOM PGC 7)
  6. Describe the challenges involved in maintaining good employee relations in a global environment. (CCC 1, 2, 4; MAN PGC 1, 2, 3, 4; LOM PGC 7)
  7. Describe the process of writing job descriptions consistent with job analysis. (CCC 1, 2, 5; MAN PGC 1, 4; LOM PGC 7)
  8. Explain how managers use the web and information technology to improve human resource functions. (CCC 1, 2; MAN PGC 4, 5; LOM PGC 6,7)

See Core Curriculum Competencies and Program Graduate Competencies at the end of the syllabus. CCPOs are linked to every competency they develop.

Measurable Performance Objectives (MPOs):

Upon completion of this course, the student will:

  1. Describe the role of the human resources department in the strategic planning process.
    1. Explain what human resource management (HRM) is and how it relates to the management process.
    2. Give at least eight examples of how managers can use human resources (HR) concepts and techniques.
    3. Discuss the HR management responsibilities of line and staff managers.
    4. Discuss HR’s role in formulating and executing company strategy.
  2. Explain the legal and the social-cultural environment surrounding human resource management issues.
    1. Explain strategies to prevent employment discrimination problems.
    2. Cite the main features of at least five employment discrimination laws.
    3. Define adverse impact, and explain how it is proved and its significance.
    4. Cite specific discriminatory personnel management practices in recruitment, selection, promotion, transfer, layoffs, and benefits.
    5. Define and discuss diversity management.
  3. Explain the functions of human resource planning, recruitment, selection, training, development, and performance appraisal.
    1. Explain the main techniques used in employment planning and forecasting.
    2. Explain how to recruit a more diverse workforce.
    3. Explain the effective recruitment of job candidates.
    4. Describe the overall employee selection process.
    5. Give examples of the ethical and legal considerations in testing.
    6. Describe eight tests used for employee selection.
    7. Cite and illustrate testing guidelines.
    8. Describe an effective employee selection process.
    9. Explain the key points to remember in conducting background investigations.
    10. Explain the main types of selection interviews.
    11. Explain and illustrate at least six factors that affect the usefulness of interviews.
    12. Explain and illustrate each guideline for being a more effective interviewer.
    13. Describe effective interview techniques.
    14. Describe the basic training process.
    15. Describe effective employee training programs.
    16. Explain how to use five training techniques.
    17. Describe the appraisal process.
    18. Explain and illustrate the problems to avoid in appraising performance.
    19. Discuss the pros and cons of using different raters to appraise employee performance.
    20. Discuss the basics of career management.
    21. Outline how to manage promotions and transfers.
    22. Demonstrate how career management influences employee commitment.
    23. Discuss effective management of employee dismissals.
  4. Identify the requirements of a sound compensation system, including regular compensation, incentive rewards, and benefit packages.
    1. Explain the basic factors in determining pay rates.
    2. Explain in detail how to establish pay rates.
    3. Discuss the current trends in compensation.
    4. Discuss the main incentives for operations employees.
    5. Describe the main incentives for managers and executives.
    6. Discuss the pros and cons of incentives for salespeople.
    7. Describe the most common variable pay plans.
    8. Discuss an effective incentive plan.
    9. Discuss the various types of benefits offered to employees.
  5. Identify the challenges of labor relations as they apply to management rights, employee rights, and discipline in union and non-union environments.
    1. Discuss a grievance procedure.
    2. Explain basic facts about the Occupational Safety and Health Administration (OSHA).
    3. Explain the supervisor’s role in safety.
    4. Describe and illustrate techniques for reducing accidents.
  6. Describe the challenges involved in maintaining good employee relations in a global environment.
    1. Explain strategies for reducing employee resistance to change.
    2. Describe the basic process for managing organizational change and development.
    3. Show how companies use HR methods to create team-based organizations.
    4. Discuss how to manage international HR-related tasks.
    5. Discuss how to train and maintain international employees.
  7. Write job descriptions that are consistent with a job analysis.
    1. Discuss the nature of job analysis, including what it is and how it is used.
    2. Describe at least three methods of collecting job analysis information, including interviews, questionnaires, and observation.
    3. Write job descriptions, including summaries and job functions, using the Internet and traditional resources.
    4. Write job specifications using the Internet as a resource.
  8. Explain how managers use the web and information technology to improve human resource functions.
    1. Discuss the components of an employee handbook.
    2. Use the Internet to assist diversity in hiring.
    3. Explain the components of a Human Resource Information System (HRIS).
    4. Explain the impact of information technology on HRM.
Evaluation Criteria/Policies:

Students must demonstrate proficiency on all CCPOs at a minimal 75 percent level to successfully complete the course. The grade will be determined using the Delaware Tech grading system:

92 100 = A
83 91 = B
75 82 = C
0 74 = F

Students should refer to the Student Handbook for information on the Academic Standing Policy, the Academic Integrity Policy, Student Rights and Responsibilities, and other policies relevant to their academic progress.

 
Core Curriculum Competencies (CCCs are the competencies every graduate will develop):
  1. Apply clear and effective communication skills.
  2. Use critical thinking to solve problems.
  3. Collaborate to achieve a common goal.
  4. Demonstrate professional and ethical conduct.
  5. Use information literacy for effective vocational and/or academic research.
  6. Apply quantitative reasoning and/or scientific inquiry to solve practical problems.
Program Graduate Competencies (PGCs are the competencies every graduate will develop specific to his or her major):
  1. Integrate professional, ethical, and legal standards into business practice.
  2. Employ the various theories of management and marketing in a business.
  3. Utilize management functions, roles, and interpersonal skills to lead/manage first-level employees regardless of organizational size.
  4. Apply the principles of human resource management to organizations.
  5. Analyze and apply the strategic management process to organizations.
Disabilities Support Statement:

The College is committed to providing reasonable accommodations for students with disabilities. Students are encouraged to schedule an appointment with the campus Disabilities Support Counselor to request an accommodation needed due to a disability. A listing of campus Disabilities Support Counselors and contact information can be found at the disabilities services web page or visit the campus Advising Center.

Minimum Technology Requirements:
Minimum technology requirements for online, hybrid, video conferencing and web conferencing courses.