OAT 121 Keyboarding

Campus Location:
Georgetown, Wilmington
Effective Date:
SSC 100 or concurrent


Course Credits and Hours:
3.00 credits
2.00 lecture hours/week
2.00 lab hours/week
Course Description:

This course develops touch control of the keyboard, proper keyboarding techniques, and builds basic speed and accuracy.  Students use word processing software to format letters, reports, tables, memos, and related business communications.

Required Text(s):

Obtain current textbook information by viewing the campus bookstore online or visit a campus bookstore. Check your course schedule for the course number and section.

Additional Materials:


Schedule Type:
Classroom Course
Online Course


Core Course Performance Objectives (CCPOs):
  1. Create, format, and print documents suitable for mailing using computer software. (CCC 2, 6; PGC OAT 1, 2, 3, 4; GBT 1, 2, 4)
  2. Use the keyboard to input text and numbers.  (CCC 4, 6; PGC OAT 2, 3;GBT 1)
  3. Plan, create, and edit word processing tasks such as letters, reports, tables, memos, and related business communications.  (CCC 1, 4, 6; OAT PGC 1, 2, 3, 4; GBT PGC 1, 2, 4)

See Core Curriculum Competencies and Program Graduate Competencies at the end of the syllabus. CCPOs are linked to every competency they develop.

Measurable Performance Objectives (MPOs):

Upon completion of this course, the student will:

  1. Create, format, and print documents suitable for mailing using computer software.
    1. Center text horizontally.
    2. Identify and correct typographical and spelling errors.
    3. Write memos suitable for distribution.
    4. Write business letters suitable for mailing.
    5. Prepare business documents that meet industry standards.
    6. Demonstrate how to format personal titles and complimentary closings in business and personal-business letters.
  2. Use the keyboard to input text and numbers.
    1. Demonstrate how to keyboard by touching the letter (all letters), figure, and symbol keys with acceptable techniques.
    2. Manipulate parts of a keyboard such as the enter key, tab key, space bar, control (ctrl), and shift keys.
    3. Prepare and format various types of tables.
  3. Plan, create, and edit word processing tasks such as letters, reports, tables, memos, and related business communications.
    1. Write, format, and keyboard business letters in block, modified-block, single-page,    and multi-page formats.
    2. Write, format, and keyboard one-page simple reports and multi-page reports with bullets, numbered lists, enumerations, indentations, and pagination.
    3. Create and edit memos.
    4. Identify proofreader’s marks when proofing copy.
    5. Write business letters with bullets and numbered lists.
    6. Write personal and/or business letters, memos with lists, and letters with copy notations.
    7. Write and format multi-page rough-draft business reports.
    8. Identify keyed copy, and correct errors.
Evaluation Criteria/Policies:

The grade will be determined using the Delaware Tech grading system:

90 100 = A
80 89 = B
70 79 = C
0 69 = F

Students should refer to the Student Handbook for information on the Academic Standing Policy, the Academic Integrity Policy, Student Rights and Responsibilities, and other policies relevant to their academic progress.

Final Course Grade:

Calculated using the following weighted average

Evaluation Measure

Percentage of final grade

Summative: Timings, memos, letters, reports (3-5) (equally weighted)


Formative: Assessments (14) (equally weighted)


Formative: Objective Quizzes (3) (equally weighted)


Summative: Cumulative Content Exam




Core Curriculum Competencies (CCCs are the competencies every graduate will develop):
  1. Apply clear and effective communication skills.
  2. Use critical thinking to solve problems.
  3. Collaborate to achieve a common goal.
  4. Demonstrate professional and ethical conduct.
  5. Use information literacy for effective vocational and/or academic research.
  6. Apply quantitative reasoning and/or scientific inquiry to solve practical problems.
Program Graduate Competencies (PGCs are the competencies every graduate will develop specific to his or her major):


  1. Produce the documents necessary for a functioning business office.
  2. Demonstrate accurate and efficient keyboarding skills.
  3. Integrate office-related skills to function in a professional manner within the workplace.
  4. Use diverse research methods and information sources to complete a variety of business documents.


  1. Integrate professional, ethical, and legal standards into business practice.
  2. Employ the various theories of management and marketing in a business.
  3. Apply the principles of human resource management to organizations.
  4. Evaluate the actions taken to acquire and retain customers.
  5. Measure and track financial performance of an organization.
  6. Analyze and apply the strategic management process to organizations.
Disabilities Support Statement:

The College is committed to providing reasonable accommodations for students with disabilities. Students are encouraged to schedule an appointment with the campus Disabilities Support Counselor to request an accommodation needed due to a disability. A listing of campus Disabilities Support Counselors and contact information can be found at the disabilities services web page or visit the campus Advising Center.

Minimum Technology Requirements:
Minimum technology requirements for online, hybrid, video conferencing and web conferencing courses.